Please read it in its entirety
When you purchase a flight from flexytrips.co.uk you are using a service provided by Flexy Trips LTD, holding IATA & ATOL by a third-party consolidator.
Flexy Trips LTD is registered in England and Wales with registered number 14329717. Its registered address is Unit 2C 294-310 High Street, Birmingham, United Kingdom, B70 8EN
Generally, the more flexible the ticket the more expensive it is likely to be and you need to take various points into consideration before deciding between the fares on offer.
To help you, below are Flexy Trips LTD general booking conditions. Please read them carefully.
Contract
Any booking made or order placed by you, whether through the Flexytrips.co.uk website or otherwise, shall be deemed an offer by you to purchase the relevant items subject to these booking conditions. Please note that Flexy Trips LTD are selling the tickets as agents for the airlines, which means the contract for the flight product will be between you and the airline.
Please note that for each ticket there are additional terms which are specific to that fare. They may, for example, state that the ticket is non-cancellable or non – refundable, and have other information relating to itinerary and refunds. You must read the FLIGHT RULES for each ticket. You can find the relevant FLIGHT RULES on the flexytrips.co.uk website when you progress through the purchase path.
You are responsible for complying with any airline’s terms in relation to check-in times, reconfirmation of flights or other matters. In relation to flight tickets, you are required to use all flight coupons in order of sequence. If this requirement is not met the airline may void the ticket.
A contract arises between you and the airline when we send you a confirmation e-mail on behalf of Flexy Trips LTD confirming that they have accepted your booking.
Fares
All fares are quoted exclusive of taxes, plus the tax amount, post fee if the applicable and ticketing fee and then a total. These are added together to form your final quotation. Fares are subject to change without prior notice and are only guaranteed when following confirmation of the contract.
Reservations
In the vast majority of cases, Flexy Trips LTD becomes aware of the availability of flight tickets for sale because it connects to large databases operated by third parties, which contain that availability. These databases are commonly called General Distribution Systems (GDS) or Central Reservation Systems (CRS), and it is through these GDS/CRS that Flexy Trips LTD purchases the relevant ticket.
Be aware that certain airlines do not maintain “real-time” seat availability in the GDS/CRS. Whilst every effort is made to reflect the true situation, instances may occur when airlines cancel sales. Flexy Trips LTD will advise you within 48 hours if this is the case and will do all they can to reinstate your booking.
Further, there are a tiny number of airlines, which participate in the GDS/CRS but do not participate in the UK Ticketing plan. In the unlikely event that you purchase tickets from an airline that does not participate in the UK Ticketing Plan, Flexy Trips LTD will be unable to issue the relevant tickets and will have to terminate the reservation.
In either instance, we will not be liable for any additional costs incurred in having to purchase new tickets at a higher fare. Payment for tickets will of course be refunded to you if the reservation is terminated by the airline or us.
Tickets and Bookings
If it is not possible to get your flight tickets to you (e.g. because your travel date is imminent) we may insist that you have an “e-ticket” generated. This means that you will have to pick up your ticket at your point of departure. Don’t worry, Flexy Trips LTD will make sure you know exactly where to pick up your tickets.
It is the customer’s reasonability to insure that all information provided for ticket bookings and additional packages is correct and meets government requirements. This information can be but are not limited to, Full name, Date of Birth, Nationality etc. It is the customer’s responsibility to insure it is correct as it will be requested of them to thoroughly check the information that they have provided prior to ticket bookings. Flexy Trips LTD does not take responsibility for any mistakes made which might lead to booking cancellation or additional charges for modifications.
Flight Reconfirmation
All onward, outward and return flights must be reconfirmed with the relevant airlines at least 72 hours prior to the commencement of that leg of the journey. Flexy Trips LTD accepts no responsibility for bookings cancelled due to non-compliance with rules set by that particular airline. Flexy Trips LTD also take no responsibility for any flight rescheduling en route.
In the event of a schedule change, it is not always necessary to have your tickets revalidated, however in the event that this is necessary, we will inform you in due course and issue new tickets for you to use on your journey.
Passports/Visas/Health Requirements
Flexy Trips LTD are very happy to inform you of current documentation requirements if you so require. It is incumbent upon you to ensure that you meet the passport, visa, and health requirements of the countries you wish to visit and those that you transit (even if it is for a plane change). Many countries require that your passport should be valid for a period of (a minimum) six months from the date of arrival into that country. Neither Flexy Trips LTD nor Flexytrips.co.uk accepts any responsibility if you should be denied boarding or deported due to non-fulfilment of the above.
Insurance
Flexy Trips LTD strongly urges you to carry appropriate travel insurance to cover you for cancellation, health, baggage etc.
Airline regulations/conditions of carriage
Please note that in all transactions Flexy Trips LTD acts as agent of the airlines you have chosen to book on. Please read your ticket wallet for their conditions of carriage.
Cancellation / Amendments
If you need to change or cancel your travel plans, it is your responsibility to notify Flexy Trips LTD in writing of such a request. Some tickets are non-refundable but can be applied (for a limited time) toward future travel, less any applicable penalties. Some tickets do not allow changes.
Flexy Trips LTD applies a minimum administration fee of £35 per person for any modifications, changes or cancellations to fares, this fee might increase depending on individual cases and circumstances. This will be regardless of the price or face value of the fare. Plus airline cancellation/modification fees.
In addition to the Flexy Trips LTD charges, most airlines also have a penalty or cancellation fee for any changes or cancellations to fares. Please ensure you read the FLIGHT RULES for the fare selected as airline charges are notified in those rules depending on whether you wish to cancel or change your flight. If you are holding a booking for which a ticket has been arranged and you do not notify us in writing of your desire to cancel, this will be treated as a “no show” and could result in you losing all that you paid.
Refunds
If you want to cancel your journey it is important that you notify us in writing with utmost urgency. This enables us to cancel your reservation with the airline. If you already have your ticket, please submit it to us. Tickets must be sent to:
Flexy Trips LTD
Unit 2C
294-310 High Street
West Bromwich
Birmingham
B70 8EN
On receipt of the ticket, we will send you an acknowledgement that we have received it. Those tickets which are refundable or cancelled by us will be processed and refunded back to your debit card in approximately 10 weeks from our receipt of the ticket. Some tickets may need to be submitted to the airline for the cancellation and/or refund to be authorized. In this event, your refund request may take longer, but we will advise you in our acknowledgement of the expected turnaround period. Please note that most airlines do not refund on part-used tickets. Tickets which are returned more than 1 year from the date of issue are classified as expired tickets and must be submitted to the airline for their authority to refund.
Lost Tickets
If you lose your tickets, it may be possible to reissue them for a fee. The amount payable will depend on the circumstances of the loss and how close to the travel date you discover it. However, not all tickets can be re-issued; which is another good reason for ensuring you have sufficient insurance cover. Tickets will be dispatched to you in accordance with your instructions and we accept no responsibility for their delivery. Lost tickets which cannot be re-issued are refunded at the sole discretion of the airline, these refunds can take up to one year to be authorized.
Liability
As Flexy Trips LTD & Flexytrips.co.uk acts as an agent this will mean that it will have no contractual liability to you in respect of the flight product. However, it may still be liable to you if it has been negligent, it has misrepresented important information or has been in breach of any other relevant law.
Unreasonable behaviour
If in the reasonable opinion of a person acting in authority, you are not fit to travel, he or she may refuse to let you board the aircraft. Normally this happens if such a person thinks you are likely to disturb or harm other passengers. In this case, your contract with Flexy Trips LTD will end immediately and we will no longer be responsible for you.
Flexy Trips LTD Data Protection and Privacy Policy
- (a) What do we do with your personal information?
When you buy anything via the site or give us any personal data as indicated above, we may need to collect information about you to process the transaction, fulfil your order and provide you with the services you expect then and in the future. This information may include but is not limited to: Personal identification information (name, email address, phone number, etc.) Date of birth, passport information, visa information, gender and debit card details.Unless we have your express consent we will only disclose personal data to third parties if this is required for the purpose of completing your transaction with us. This is of course subject to the proviso that we may disclose your data to certain permitted third parties, such as members of our own group, our own professional advisers who are bound by confidentiality codes, and when we are legally obliged to disclose your data.By becoming a subscriber you consent to receive from us by e-mail our e-newsletter and details of other special offers which we may think may be of interest to you.By subscribing to our flexytrips.co.uk on the move SMS services you consent to receive from us by SMS. MMS, EMS or voice-message our m-newsletter and details of other special offers which we may think may be of interest to you.Flexy Trips LTD retains and uses your personal information to provide you with the best remote commerce (including electronic and mobile commerce) experience by providing you with a personalised service and giving you details of offers which we think will be of interest to you. We may also use the information to process any transactions you undertake with us and for internal administration and analysis. For quality assurance and training reasons, we record most of the calls you make to us.We do not sell, rent or trade your personal information to third parties for marketing purposes without your express consent.(b) Third-Party Advertising
The ads appearing on this Web site are delivered to you, on our behalf, by our Web advertising partner. Information about your visit to this site, such as a number of times you have viewed an ad (but not your name, address, or any other personal information), is used to serve ads.(c) Data
In the UK we operate and are registered in accordance with applicable data protection legislation.(d) Consent
By disclosing your personal information to us using this website or over the telephone, you consent to the collection, storage and processing of your personal information by Flexy Trips LTD in the manner set out in this Privacy Policy. Some information and e-mails sent to Flexy Trips LTD may be used as testimonials but no e-mail address or contact details will be displayed.
Payment
Payments can be made via bank transfer, cash payment and in-store debit card payment. Receipt and proof of payment will be provided accordingly. All payments must be made in FULL, no deposit or upfront payments are accepted.
Your Financial Protection
When you buy an ATOL-protected flight or flight-inclusive holiday from us you will receive an ATOL Certificate. This lists what is financially protected, where you can get information on what this means for you and who to contact if things go wrong.
We, or the suppliers identified on your ATOL Certificate, will provide you with the services listed on the ATOL Certificate (or a suitable alternative). In some cases, where neither we nor the supplier are able to do so for reasons of insolvency, an alternative ATOL holder may provide you with the services you have bought or a suitable alternative (at no extra cost to you). You agree to accept that in those circumstances the alternative ATOL holder will perform those obligations and you agree to pay any money outstanding to be paid by you under your contract to that alternative ATOL holder. However, you also agree that in some cases it will not be possible to appoint an alternative ATOL holder, in which case you will be entitled to make a claim under the ATOL scheme (or your debit card issuer where applicable).
If we, or the suppliers identified on your ATOL certificate, are unable to provide the services listed (or a suitable alternative, through an alternative ATOL holder or otherwise) for reasons of insolvency, the Trustees of the Air Travel Trust may make a payment to (or confer a benefit on) you under the ATOL scheme. You agree that in return for such a payment or benefit you assign absolutely to those Trustees any claims which you have or may have to arise out of or relating to the non-provision of the services, including any claim against us, the travel agent (or your debit card issuer where applicable). You also agree that any such claims may be re-assigned to another body if that other body has paid the sums you have claimed under the ATOL scheme.